Last Updated: January 1, 2025

1. Our Return Policy

At Careworld, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.

2. Return Period

You have 7 days from the date of delivery to initiate a return. Items returned after this period may not be accepted.

3. Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

• Item must be unused and in the same condition that you received it
• Item must be in the original packaging
• You must have the original receipt or proof of purchase
• Item must not be a final sale or clearance item

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Personalized or custom-made items
• Downloadable software products
• Gift cards
• Intimate or sanitary goods
• Items marked as "Final Sale"

5. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@careworld.pk or call us at +92 344 4416112
2. Provide your order number and reason for return
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
4. Pack the item securely in its original packaging
5. Include the RMA number on the outside of the package
6. Ship the item to the address provided by our team

6. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

8. Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we will guide you through the process.

10. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective.

11. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

12. Contact Information

For questions related to returns, please contact us:

Email: returns@careworld.pk
Phone: +92 344 4416112
Hours: Monday-Friday, 9am-5pm PKT